Last updated October 4, 2026

# Terms of Service

The terms for using Evident, with protections for businesses and consumers.

## 1. Provider and scope

Jannis Arndt - Programmierung und Handel  
Oldekopstrasse 38b  
30659 Hannover  
Germany  
[info@getevident.app](mailto:info@getevident.app)

These terms apply to Evident services when incorporated into the agreement before it is concluded. Individually agreed terms take priority. Reading this website, contacting us, or accepting cookies does not itself create a paid subscription or signify acceptance of a service contract.

We serve businesses and consumers. A consumer is a natural person acting predominantly outside their trade, business, or profession (Section 13 BGB); a business customer acts in a commercial or independent professional capacity (Section 14 BGB). Mandatory consumer protections remain applicable regardless of an account label.

## 2. Offers, orders, and the waitlist

The public website currently offers a free waitlist. Joining it neither places an order nor guarantees an invitation, a launch date, a particular feature, or a price. It does not automatically convert into a paid service. Newsletter consent is separate.

Your paid offer and order summary identify the service, price and applicable taxes, billing interval, duration, renewal and cancellation terms, and technical requirements. A contract is formed when we expressly accept your order, including by activating the ordered service, or when both parties accept an individual agreement. An automatic receipt acknowledgement alone is not acceptance unless it expressly confirms the contract.

We provide these terms and the required contract information before you place an order and confirm the consumer contract on a durable medium, such as email. You owe only the charges agreed when ordering. Joining the waitlist or receiving an invitation does not authorize a payment.

## 3. What Evident provides

Evident organizes connected customer signals and supports preparing dispute evidence within the features agreed in your order. Integration access depends on your permissions and the relevant third-party service. Public previews use illustrative data and do not submit real disputes.

Evidence and generated drafts need review for accuracy, completeness, permissions, and deadlines. You authorize external submissions through the agreed product workflow. We do not promise a particular dispute outcome, recovery amount, or uninterrupted availability. These statements do not reduce an agreed service obligation, a service-level commitment, or statutory defect rights.

AI-assisted classification and drafting are part of the supported workflow where included in your order. A model output is not a guarantee that evidence is correct or that a dispute will succeed. Our [Privacy Policy](https://getevident.app/privacy#ai) describes the routed AI services and data handling.

## 4. Accounts and permitted use

Keep account details accurate, protect login credentials, and promptly report suspected unauthorized access. When acting for an organization, you must have authority to accept the agreement and connect its systems.

Use the service lawfully. Do not submit fabricated evidence, access data without authorization, interfere with security, distribute malicious code, or infringe another person’s rights. Provide only data needed for the agreed purpose and ensure a lawful basis for personal data you supply. Do not upload passwords, full payment-card numbers, card security codes, or unnecessary sensitive data. Do not attempt to use prompts, files, or connected sources to circumvent another workspace’s access controls.

We may proportionately restrict access where necessary to address a concrete security threat, unlawful use, or material breach. Where practicable, we will explain the reason and allow a reasonable opportunity to remedy it. Mandatory rights and remedies remain unaffected.

## 5. Access and intellectual property

For the agreed service term, we grant you a non-exclusive right to access and use Evident within the features, users, and usage limits specified in your order. Authorized personnel may use your organization’s workspace for its agreed purposes. You may not resell access or provide it to unrelated parties unless the order permits this.

Rights in the service software and website remain with us or our licensors. Your data and content remain subject to your rights and those of the relevant rights holders. These terms do not transfer ownership of personal data or promise that every AI-generated output qualifies for exclusive intellectual-property protection. Mandatory statutory use rights remain unaffected.

## 6. Your data and privacy

You retain your rights in the data and content you provide. You grant only the permissions needed to deliver the agreed service and follow your instructions. This does not give us a general right to sell customer evidence or use it for unrelated purposes, including unrelated model training.

Our [Privacy Policy](https://getevident.app/privacy) explains processing for which we are controller. When processing personal data on a customer’s behalf, an Article 28 GDPR DPA is agreed before that processing starts and governs instructions, confidentiality, subprocessors, safeguards, assistance, and return/deletion. Agreeing to service terms is not consent to optional tracking or marketing.

## 7. Confidentiality

Each party protects information received from the other that is marked confidential or is reasonably understood to be confidential, including non-public customer evidence and business information. It may be used only to perform the agreement and disclosed only to people and permitted service providers who need access and are subject to appropriate confidentiality obligations.

This obligation does not cover information the receiving party can demonstrate was already lawfully known, became public without breach, was independently developed, or was lawfully received without a confidentiality restriction. Legally required disclosures are permitted; where lawful, the receiving party gives advance notice and limits the disclosure to what is required. Confidentiality continues after the contract ends for as long as the information remains confidential. The DPA and mandatory privacy duties also apply to personal data.

## 8. Support and service defects

Report support requests, defects, or suspected security incidents to [info@getevident.app](mailto:info@getevident.app). Include enough information to identify the affected service and problem, without sending passwords or unnecessary evidence. Any agreed support hours, response targets, or availability commitments are stated in your order or service agreement.

Statutory rights concerning defective or missing performance apply to business and consumer customers. Requests to report a problem do not replace statutory remedies or impose an additional forfeiture deadline. We apply the security obligations required by applicable law and any agreed DPA; a support contact is not a promise of round-the-clock monitoring.

## 9. Prices and payment

Stripe provides checkout and payment processing. Autumn manages billing plans, entitlements, and any usage-based charges. Your order specifies the price, any usage unit or allowance, and how additional usage is charged. Usage-based fees apply only where that calculation has been agreed.

Only prices and payment obligations expressly agreed in the order apply. Consumer offers state total prices including applicable taxes and unavoidable charges. Business offers identify any tax added. There is no charge for joining the public waitlist.

We will correct duplicate, incorrect, or unauthorized charges once verified. Nothing here excludes statutory rights to withhold payment, seek a price reduction, or obtain repayment where the legal requirements are met. See the [Refund & Withdrawal Policy](https://getevident.app/refunds).

## 10. Duration, renewal, and cancellation

The agreed order specifies the contract term and any renewal. These terms do not create a minimum commitment or automatic renewal on their own. You may give notice by email to the provider above. This is an additional way to cancel and does not restrict any cancellation function or other method available under applicable law. Do not send your password to cancel.

For consumers, an initial subscription term is no longer than two years and the notice period for ending that term is no longer than one month. Any agreed shorter term or notice period applies. After the initial term, a tacitly renewed consumer subscription continues for an indefinite period and can be cancelled at any time on no more than one month’s notice (Section 309 no. 9 BGB). Statutory rights to terminate for good cause remain unaffected.

Ordinary cancellation ends future service at the applicable termination date. Withdrawal, cancellation for defects, and termination for good cause can have different consequences, as explained in the refund policy. The DPA and mandatory law govern return and deletion of customer data after termination.

## 11. Consumer withdrawal and digital-service rights

Consumers generally have a statutory 14-day withdrawal right for distance service contracts. The [withdrawal instructions and model form](https://getevident.app/refunds#withdrawal) explain how to exercise it. Starting a subscription or logging in does not, by itself, waive this right.

Statutory rights for digital products and services, including conformity, necessary updates, remedying defects, price reduction, and termination where applicable under Sections 327 et seq. BGB, remain unaffected. Changes to a consumer digital service during its term require the applicable legal conditions, including Section 327r BGB; these terms do not grant an unrestricted right to reduce agreed functionality.

## 12. Liability

Statutory liability rules apply. In particular, these terms do not exclude or limit liability for intent or gross negligence, injury to life, body, or health, fraudulently concealed defects, an expressly assumed guarantee, or mandatory product liability. They do not limit compensation rights under Article 82 GDPR.

Links to external sites identify separate providers. Responsibility for our own content and any legal duties concerning linked material remain governed by applicable law.

## 13. Applicable law and disputes

German law applies. For consumers, this choice does not remove mandatory protections of the law of the country of habitual residence where those protections apply. Statutory jurisdiction rules apply; we do not require consumers to bring proceedings exclusively in Hannover.

Please contact us if there is a problem. This does not restrict access to courts, authorities, or other statutory remedies. If a dispute about a consumer contract cannot be resolved with us, we will provide the applicable consumer conciliation body’s address and website and state whether we will or must participate, in text form as required by Section 37 VSBG.

## 14. Changes to these terms

The version agreed when your contract is formed applies to that contract. Posting a new version does not automatically change it. Contract changes require an applicable legal basis or agreement; continued browsing is not deemed acceptance. If a clause is ineffective, statutory law governs rather than an automatic replacement chosen by us.

Canonical page: https://getevident.app/terms